faq
FREQUENTLY ASKED QUESTIONS

Yes, but only if we are both happy with terms and conditions and you are ready to work with us. We require 50% deposit prior to creating 1 or more mock-ups, depending on your wishes and requirements.

This is a wonderful question and should be asked to any web design experts that you intend to work with. It is common for the majority of web development firms to outsource services to freelancers when they are given projects by their clients. Others will even give the work to interns.
A good number of firms do not give clients the opportunity to interact with their creative team. We work on a one on one basis directly with the client so there is always a single point of contact throughout the whole process.

It is not a necessity to have you meet with us face to face for the project to be up and running. Most projects are initiated, continued and completed via online communication like email or video chats or by phone. We will keep you updated on the progress and our suggested site layouts and element. We will use a secure testing platform and server that you can get access to and get to see the progress. This way, you will be in touch with our team to ensure you get exactly what you wanted.
It depends on multiple factors, mostly on your wishes and requirements, as well as the complexity of the project. We do not offer flat rate packages.

This will depend on the scale of your project and the nature of your website, as well as your responsiveness. We will discuss time frames with you prior to starting working on your project.

his depends on the project in question. For a straightforward website, it typically takes between two and three weeks to customise a design, if the content and images are ready for the site. However, more complex designs, designs that involve considerable custom graphic design, sites that require web content writing, etc. will take longer to complete.
It’s also important to note that communication with and approval from the client will be required at various points in the project and that any delays here will affect the time frame.

If you already have a website, but it is out of date, not up to current web standards, or a static site and you would like to implement a CMS, we can certainly do this for you. The cost and time frame to complete such a project will depend on the specifics.

If you do not currently have a website, we require details about your company, what you are looking for in a design, any graphical elements that you would like included, a list of pages that you require, a description of your services and your company, as well as any other relevant information that may be beneficial to the creation of the site.

It would really do us good if you are able to provide images and text via an electronic form. We use images and videos from a digital format and text in typed out digital documents like MS Word or PDF. We provide instructions on how to upload the content.

Your site can have as many pages as you would like and for the sake of SEO the more the better.

All of our website designs are responsive, meaning that the website is designed to display properly on various devices and screen sizes, including on mobile devices.

Yes. Once the design is completed, you own all aspects of the website, unless otherwise specified during the website development process.

All of our website designs utilise CMS (Content Management Systems) such as WordPress, making it easy for you to update the site.

CMS platforms are quite easy to use in addition to the fact that they have explanatory notes and help tabs to help you find your way around. We, however, take you through the administration screens once we are through with the design of the site. We will also be on standby in case you have any challenges.

Yes. In our bid to provide web security solutions, we ensure that our encryption methods are advanced and of high-level thanks to our SSL platforms that ensure all information entered by your customers are safe.

There are no hidden charges. Once we discuss the elements and know what is necessary, we provide you with a quote that summarises it all. There will be no more charges coming up once we settle on a figure in light of the project at stake. Since web design is a very evolutionary process, the client may come up with new demands that may mean new charges because of the extra work that needs to be put in. in the event there is such a development, we will be sure to let you know about it before we can do the extra work.

Yes, we most certainly do!

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